Location: Hybrid / Remote / Tel Aviv, Israel

Captain Up powers gamification, loyalty, and real-time engagement tools for the world leading
brands in iGaming, fintech, and digital entertainment. Our platform enables operators to
increase player lifetime value, boost acquisition and retention, and create immersive user
experiences through points, badges, challenges, levels, and mini-games — all fully modular and
tailored to each brand.
As we continue to grow, we are looking for a strategic and energetic Customer Success
Manager to join our team and drive long-term success for our partners.

Role Overview:
As a Customer Success Manager, you will be the primary point of contact for our clients
post-onboarding. Your mission is to build strong relationships, ensure successful adoption of
Captain Up’s platform, and maximize value for each client by helping them deliver engaging,
data-driven loyalty and gamification experiences. You will work closely with Product, Support,
Marketing, and Business Development teams to align client goals with platform capabilities.

Key Responsibilities:
? Client Relationship Management:
Own and manage a portfolio of strategic accounts, acting as the client advocate within
Captain Up. Foster long-term relationships and become a trusted advisor.
? Platform Enablement & Adoption:
Guide clients through best practices to maximize adoption and usage of features such as
loyalty mechanics, gamification layers, missions, shop, mini-games, and analytics.
? Strategic Planning & Retention:

Confidential and Proprietary of Captain Up

Develop tailored success plans for each client. Drive usage, retention, and upsell
opportunities through data-driven insights and proactive communication.
? Campaign Management:
Collaborate with clients to design, launch, and optimize gamified campaigns and
promotional activities using Captain Up’s modular tools.
? Training & Support Coordination:
Provide training and educational sessions to clients. Partner with support and product
teams to resolve issues and communicate product updates or new feature rollouts.
? Cross-Functional Collaboration:
Share client feedback with Product and Tech teams. Help shape the product roadmap by
voicing real-world client needs.
? Reporting & Analysis:
Monitor engagement and usage metrics. Present performance reports and actionable
insights to clients regularly.
דרישות התפקיד
? 3+ years of experience in customer success, account management, or client-facing roles
in a SaaS, martech, adtech, or gaming company.
? Exceptional interpersonal and communication skills — fluent in English (written &
spoken); additional languages are a plus.
? Proven ability to manage multiple client relationships and complex projects
simultaneously.
? Passionate about digital engagement, gamification, and data-driven decision-making.
? Experience working with CRM systems, analytics tools, and product platforms; familiarity
with iGaming or regulated industries is an advantage.
? Strong problem-solving skills and a proactive, hands-on attitude.
? Experience working with product, technical, or creative teams is a plus.