Senior Customer Success Representative

We are looking for a Senior Customer Success Representative to join our international customer service team! This role is ideal for a highly responsible and proactive professional who can help take our team to the next level

:Key Responsibilities

Provide ongoing customer support via various communication channels -
Manage and maintain the team's knowledge base to ensure up-to-date information -
Track and analyze customer service data to improve team performance -
Identify trends and suggest process improvements to enhance customer experience -
Collaborate with internal teams to ensure seamless customer interactions -
דרישות התפקיד
:Requirements

Fluent English (native level) and strong Hebrew skills -
Minimum of 2 years of experience in Customer Service and Customer Success -
Experience working with international customers -
Strong analytical skills – ability to track and interpret service performance data -
Familiarity with Freshdesk – an advantage -
Excellent communication skills, both written and verbal -
Proactive mindset – ability to identify opportunities for improvement and take initiative -
Tech-savvy – comfortable working with customer support platforms and CRM systems -

:Position Details
Hybrid work model – 2 days in the office, 3 days remote
Working hours: Sunday to Thursday, 10:00 AM – 6:00 PM Israel time