Customer Success Manager

Why WSC Sports:

Working with great people in an awesome environment, using cutting-edge technologies (video editing, AI, data, and sports- altogether!) with the opportunity to influence innovative products and partnerships with the NBA, La Liga, Bundesliga, Euroleague, FIBA, ESPN, and many other sports giants – are only part of the things WSC Sports has to offer!

What you’ll do:

As a Customer Success Manager, you will play a crucial role in our customer success strategy. You’ll be responsible for understanding and analyzing our customers' needs, managing a diverse portfolio of accounts, and driving upsell and renewal opportunities.

Key Responsibilities:

Serve as the primary point of contact for clients, building strong relationships and ensuring their needs are met effectively.
Own end-to-end renewals, upsell, and cross-sell, from identifying opportunities to negotiating and closing the deal.
Meet and exceed KPIs and sales targets. Independently build and manage a pipeline to drive sales.
Manage the implementation and onboarding process for new clients, Deliver business reviews to reflect the value the customer derives from our service
Extract value matter data from BI tools, and reports
Interact with the Product and R&D teams to utilize industry insights and client feedback to continuously improve the company’s value proposition and products
Build best practices methodologies and be your trusted customer's consultant

Requirements:

What We’re Looking For:

2+ years of experience in Customer Success, Account Management, or a similar client-facing role
Proven track record in upselling and managing renewals
Background in a B2B tech environment, preferably working with SaaS products
A genuine passion for sports — you enjoy watching, discussing, and staying updated on sports daily
Strong ability to grasp complex technology and explain it in a clear, approachable way to various audiences
Onboarding and project management experience, ideally within a SaaS company
Willingness and flexibility to travel internationally on a regular basis

Bonus Points:

Experience in the sports industry and social media
Media streaming familiarity
Additional languages: French, Spanish, German

Work Model:
Hybrid