Agency Support

Revenue
Tel Aviv
Mid
Description

Tango is a successful, market leader, a live-streaming Platform with 500+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years.

The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans, and monetize their talents.

Tango live stream was founded in 2018 and is powered by 450+ global employees operating in a culture of growth, learning, and success!

The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”.

The best way to describe Tango's work style is not to use the word “impossible”. We believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!

Do you want to join the party?

Responsibilities
Be a point of contact for Mid-tier viewers and agencies.
Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
Record the issues users are experiencing in task tracking tools.
Gather feedback and propose improvements to the user experience
Achieving good results in personal KPIs and helping teammates do the same.

Requirements
Prior experience in customer service or affiliation management (1+ years)
Exceptional English and Russian with a professional tone in written communication (additional languages will be a plus)
A responsible team player.
Competent speech, the ability to make yourself understood.
A desperate urge to help and teach, ability to empathize with customers.
Multi-tasker and performer were able to show and report results.

As a plus:

Prior experience with helpdesk systems (Zendesk, Intercom, etc) is a plus.
Experience with task tracking tools (Jira, YouTrack, Confluence) is a plus.
Prior experience and success as a live streaming broadcaster is a huge plus!