Customer Success Manager

Description

KELA a global leader in actionable cyber threat intelligence, is looking for a Customer Success Manager to join our team.

In this role, you will work closely with global enterprise customers, helping them maximize the value of KELA’s threat intelligence platform. This position combines customer relationship management, product expertise, and cyber threat intelligence knowledge to ensure successful adoption, retention and growth.

Responsibilities

Build strong relationships with new and existing customers.
Lead customer onboarding and training sessions on KELA’s platform.
Act as the primary point of contact for customer questions, support needs, and escalations.
Ensure successful product adoption and long-term customer satisfaction.
Monitor customer usage and proactively identify opportunities to improve engagement.
Work closely with internal teams including Sales, Product, and Intelligence to represent customer needs.
Manage customer renewals and contribute to upsell opportunities.
Support customers in leveraging cyber threat intelligence to improve their security posture.
Maintain high service standards and continuously improve the customer experience.
Occasional international travel may be required.

Requirements

Requirements

2+ years of experience in Customer Success, cyber intelligence, security analysis, or a customer-facing cybersecurity role.
Experience working with customers in a technical or cybersecurity environment.
Familiarity with Cyber Threat Intelligence (CTI), threat actors, dark web monitoring, or intelligence platforms.
Strong communication and presentation skills.
Ability to explain technical concepts to both technical and non-technical audiences.
Experience delivering training or onboarding sessions for customers.
Strong organizational and project management skills.
Fluent English and Hebrew (spoken and written).