Cloud Services & Infrastructure, Director

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

Infrastructure & Cloud Services Director

We are looking for an experienced and highly motivated Leader, who possesses strong managerial and technical skills to join our IT management team as the Infrastructure & Cloud Services Director

What you’ll be doing:

support technology-enabled business strategies and operations to drive increased agility, scalability, and improve service quality of the technology operations, infrastructure and cloud services.
Collaborate and engage with cross-functional teams to champion and drive support for the purpose of ensuring delivery of IT services
planning, coordinating and directing the functions of the Infrastructure and Cloud Services unit
Coordinates and identifies architecture and design of scalable and cost-effective infrastructure, and management solutions
Manages the Cloud and Compute Infrastructure budget and Project Portfolio
Develops, manages, and reports Key Performance Indicators (KPI’s) for departmental activities
Researches emerging technology for the purpose of being knowledgeable on trends, recommending acquisitions for improving efficiencies and reducing costs to the assigned manager.
Lead global teams of experts to maintain, develop, and implement corporate services, applications, and platforms in the areas of System, Network, Security Operations, SW Labs, Cloud services and more, from 1st level support of monitoring, and helpdesk operations, through second level support of infra services, all the way to 3rd level support of engineering and architecting solutions
An active member of the IT leadership team, take an integral part in setting the long and short term strategies

What you’ll need:

in Computer Science/Software Engineering or equivalent
Experience managing global teams of ~90 employees
Creative mindset, problem solver, service oriented, strong business understanding
Deep experience with network assets, compute & storage, various OS, virtualization platforms, backup solutions, identity management in a multi domain environment,
Extensive experience with cloud architecture, platforms, and tools
Strong verbal and written English skills, and experience in working with executives globally
Experience with M&As

#LI-Hybrid

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.