Customer Success Manager – EMEA Region

About Us

We create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally. We continuously strive to enhance the quality of our offerings to exceed customers expectations.

Location

We are located in the brand-new Azrieli Office building in Modiin, right next to the Azrieli Mall and just steps away from the train station!

What you will be doing:

As a Customer Success Manager, you will be the main point of contact for our key customers, playing a critical role in building lasting partnerships. Your focus will be on nurturing relationships, addressing customer concerns, and finding solutions to meet their needs. You will work closely with internal teams and external partners to ensure our customers receive exceptional service.

Quality is central to your role. You’ll maintain high standards by tracking customer satisfaction, monitoring agreements, and addressing potential issues before they arise. Your proactive approach to understanding customer behavior will ensure the delivery of consistent value, driving both long-term retention and business growth.

Who are you?

You are a customer-focused professional with a deep passion for delivering high-quality service and driving customer success. You take pride in building strong relationships, anticipating challenges, and proactively developing solutions to ensure a seamless and high-quality customer experience. With excellent communication skills, independent and proactive thinking, and a strong ability to solve problems, you collaborate effectively with diverse teams and manage your workload even under pressure. You possess strong people skills and a growth-oriented mindset, always seeking opportunities to exceed customer expectations while actively driving new opportunities and sales initiatives to fuel growth.

Key Roles and Responsibilities
Serve as the main point of contact for strategic clients, building and strengthening long-term partnerships.
Understand client pain points, drive solutions, and advocate for their needs to ensure a seamless customer experience.
Accountable for achieving revenue goals, including identifying cross-sell and up-sell opportunities.
Collaborate with internal departments, external associates, and partners to enhance the client experience.
Proactively identify account risks and opportunities, and develop action plans to address them.
Collect and analyze customer data to drive outcomes and track key metrics like deliverables, revenue, and client satisfaction.
Requirements:
2-4 years of experience in B2B/B2C customer success.
Proven ability to deliver client-focused solutions and consistently meet or exceed revenue targets.
Proficiency in Microsoft Excel.
Familiarity with CRM systems, such as HubSpot and Salesforce (a plus).
Demonstrated ability to meet contract deliverables and surpass revenue goals.
Outstanding verbal and written communication skills in English; additional languages are an advantage.
Full-time availability, Mon-Fri, with a hybrid work model (3 days in the office, 2 days WFH).
EMEA hours, but occasionally may require evening responses.
Willingness to travel abroad 2-3 times per year for conferences or client meetings.

Desires Characteristics:

Strong collaborator who is able to engage across multiple teams
Strong relationship-builder
Analytical with a passion for data-driven decision making
Team player with a "can do" attitude
Ability to effectively prioritize tasks and manage time, even under high- pressure situations