Publisher Operations Manager

Description:

About Us

We are an ever-evolving company, driven by our passion for video.

We’ve grown from a small start-up to a thriving business, and have been a part of the biggest global ad agency for ten years.

Our main priority is maintaining our fun and determined environment and keeping our employees engaged in their work.

About the Role

This role sits at the intersection of ad technology, operations, and publisher support. You will serve as an operational point of contact for publisher partners and internal teams, assisting with troubleshooting, supporting onboarding, and helping to optimize ad setups for performance and revenue.

In this role, you’ll have the opportunity to learn and develop innovative solutions using advanced ad-tech tools and methodologies. This position is ideal for highly motivated individuals who are eager to grow, take full ownership, and build a strong foundation in publisher operations and technical troubleshooting within a real-world, high-scale environment.

Responsibilities

• Support and troubleshoot publisher ad implementations and integrations.
• Act as a point of contact for technical escalations and facilitate the resolution of operational and technical issues.
• Help onboard new publishers and support more advanced integration projects.
• Work closely with internal teams (Account Management, Ad Ops, Product, Development, and Analytics).
• Define, document, and improve repeatable operational processes.
• Measure and reduce recurring operational and media issues.

We are looking for a someone with a "Grit" mindset—someone who brings passion, perseverance, and a deep sense of ownership to their work. Our ideal candidate is a structured problem-solver, comfortable with numbers and performance data to identify issues and trends. One who possesses the ability to self-learn complex topics while adapting quickly to an ever-changing environment.

We are looking for a highly organized individual who can proactively plan tasks and projects, with the ability to work both independently and as a collaborative part of a team.

• Bachelor’s degree in a related field (e.g., Communications, Business, Marketing), or equivalent practical experience.
• 1–2 years of hands-on experience in the advertising or ad tech industry - an advantage.
• Comfortable using productivity and AI tools (e.g., Gemini/ ChatGPT) to support daily work.
• Strong technical troubleshooting and problem-solving skills, with the ability to diagnose and resolve publisher-related issues.
• Project management and multitasking skills, with the ability to manage multiple clients, priorities, and operational tasks in parallel.
• Basic understanding of core web technologies (HTML, JavaScript, and CSS), ad serving platforms and Prebid - an advantage
• English - Full Professional Proficiency.