Associate Content Support Analyst

Associate Content Support Analyst
At Clarivate, we empower higher education institutions worldwide through innovative cloud-based solutions that elevate research, teaching, and learning. As an Associate Content Support Analyst, you'll be at the heart of our mission—ensuring academic and national libraries have seamless access to the data and tools they need to thrive.
In this role, you’ll dive into complex technical challenges, working with SQL databases and cloud environments to support our global customers. You’ll collaborate across support, engineering, and product teams to deliver high-impact solutions that keep our systems running smoothly and satisfy our clients.
Join us and be part of a team that’s shaping the future of education through smart, scalable technology!
About You – experience, education, skills, and accomplishments…
Bachelor’s Degree or equivalent in relevant field (MLIS, Information Systems, Industrial Engineering)
It would be great if you also had…
1+ year(s) experience in technical customer service
Digital library experience
Experience in technical customer support
Familiarity with Research Office practices
Familiarity with librarianship practices/information science – cataloguing, classification, search, and referencing
SQL experience
What will you be doing in this role?...
Act as first responder to incoming client-reported cases involving metadata quality issues or concerns.
Analyze reported issues to determine scope and severity.
Implement fixes and/or solutions to resolve reported metadata issues.
Communicate status and resolution information on all cases to customers via CRM software.
Identify and escalate more complex metadata quality issues internally for resolution.
Provide assistance as needed on large data projects.
Hours of Work / More important information for you:
Our base is in the Jerusalem, Israel office, in a hybrid mode.
This is a full-time position

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.