Help Desk

Description:

This is us 

Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.    

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud. 

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.   

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day. 

The role

As a Helpdesk Technician at Kaltura, you will be the first point of contact for employees requiring IT support, helping ensure a seamless technology experience across the organization. You will provide hands-on support in Windows and macOS environments, manage onboarding and offboarding processes, resolve end-user issues, and maintain office technology and collaboration spaces.

This is an excellent opportunity to join a dynamic IT team and play a key role in delivering high-quality support, improving employee productivity, and ensuring reliable operation of workplace technologies and company events.

The day-to-day

• Provide first-line technical support to employees via phone, chat, email, and ticketing systems, ensuring timely resolution of incidents and service requests.
• Troubleshoot and resolve hardware, software, networking, Microsoft 365, and endpoint-related issues across Windows and macOS devices.
• Manage employee onboarding and offboarding, including device preparation, account provisioning, access management, and equipment collection.
• Administer and support company devices using Microsoft Intune, ensuring endpoint compliance, software deployment, and lifecycle management.
• Manage user accounts, permissions, and access requests through Okta, Microsoft Entra ID, and Active Directory.
• Support office technologies including Crestron conference rooms, Zoom and Microsoft Teams Rooms, printers, AV systems, and other digital workplace equipment.
• Provide technical support for internal company events, town halls, and employee meetings while maintaining accurate asset inventory and IT documentation.

Ideally, we’re looking for:

• Experience providing hands-on IT support in a mixed Windows and macOS environment.
• Strong troubleshooting and problem-solving skills across hardware, software, networking, and end-user technologies.
• Experience with Microsoft Intune or similar endpoint management and MDM platforms.
• Familiarity with Okta, Microsoft Entra ID, Active Directory, and Microsoft 365 administration.
• Strong customer service skills with the ability to prioritize and manage multiple requests in a fast-paced environment.

These would also be nice:

• Experience supporting conference room technologies, AV systems, and workplace collaboration platforms.
• Hands-on experience with Crestron, Zoom Rooms, or Microsoft Teams Rooms environments.
• Experience improving helpdesk processes, documentation, knowledge bases, or self-service capabilities.

The perks:

1. Hybrid, flexible work environment  
2. Extended private health (including mental) insurance  
3. Personal and professional development programs 
4. Occasional Cross company long weekends