IT Operations Engineer I

We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.
We're hiring a passionate IT Operations Engineer to join our global IT team! If you love modern tech, enjoy balancing hands-on support with global IT projects, and want to leverage AI & automation to streamline operations - come build the future of our IT with us!
The Impact Youll Make:
Provide friendly, responsive first- and second-line IT support to employees in the Tel Aviv office and across our global teams
Work within a global IT team spanning multiple time zones and offices, learning from and collaborating with colleagues across regions
Handle day-to-day IT requests and incidents, escalating more complex issues to senior team members when needed
Support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud
Help support and maintain AWS-based infrastructure and cloud se

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What Youll Bring to Us:
1+ years' experience in an IT support or helpdesk role (internships and hands-on study projects count)
Experience or solid working knowledge of supporting Windows and macOS devices
Exposure to Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools), or a strong willingness to learn
An interest in scripting and automation, with some exposure to PowerShell or Python (or eagerness to develop these skills)
A basic understanding of cloud concepts; any hands-on exposure to AWS is a plus
Exposure to Google Workspace administration is an advantage
Exposure to JumpCloud or a comparable cloud directory / MDM platform is an advantage
Familiarity with SharePoint is an advantage
Any exposure to on-premises to cloud migration projects is a plus
Familiarity with Atlassian products such as Jira and Confluence is an advantage
Experience working with IT support tickets against SLAs and KPIs
Awareness of IT security tools such as firewalls, EDR, and MDM