Help Desk (Temporary)

We are looking for an IT Support Specialist to provide Tier 1 and Tier 2 technical support for company employees during a temporary replacement period. The role includes hands-on support for the Tel Aviv office and remote support for employees across all company locations. The ideal candidate is service-oriented, technically strong, and experienced with both modern workplace technologies and SaaS environments.
Responsibilities
Provide Tier 1 and Tier 2 technical support for employees in the Tel Aviv office and remotely worldwide.
Troubleshoot and resolve hardware, software, networking, and access-related issues.
Support and maintain macOS and Windows operating systems.
Manage and support SaaS platforms and cloud-based workplace tools.
Assist employees with onboarding, offboarding, and device setup.
Configure and maintain laptops, peripherals, printers, and meeting room equipment.
Support and troubleshoot AI-based productivity and workplace tools.
Handle user account management, permi

דרישות:

At least 1 year of experience in a high-tech company.
Proven experience in Tier 1 and Tier 2 IT support roles.
Strong knowledge of macOS and Windows environments.
Experience working in a Microsoft 365 administration environment - must.
Experience supporting SaaS applications and cloud services.
Familiarity with modern AI tools and productivity platforms.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service orientation.
Ability to work independently and manage multiple priorities.
Fluent English communication skills.
Availability for on-site support in the Tel Aviv office. המשרה מיועדת לנשים ולגברים כאחד.