Help Desk Team Lead

Join a global fintech company building the infrastructure behind embedded payments, cards, and lending solutions. With 900+ employees worldwide and a growing Jerusalem R&D center, the company supports millions of businesses and consumers globally.
Role
Hands-on IT Team Lead supporting ~200 users in the Jerusalem office while managing 2 Technical Support Engineers. Responsible for daily IT operations, escalations, projects, endpoint management, security, and alignment with global IT standards.
Location: Jerusalem office — onsite, 5 days/week
Key Responsibilities
Lead and mentor a small IT support team
Provide hands-on Mac & Windows support
Manage onboarding/offboarding, office IT operations, inventory, and conferencing systems
Own ticket quality and documentation in ServiceNow
Support networking and infrastructure (Meraki experience a plus)
Drive IT projects, process improvements, security, and compliance initiatives
Coordinate with global IT, HR, Security, Facilities, and vendors

דרישות:

Requirements
Fluent Hebrew & English
5+ years managing technical teams
5+ years in corporate IT/support environments
Strong macOS & Windows support experience
Excellent troubleshooting and communication skills
Experience with ticketing systems (ServiceNow preferred)
Preferred
Cisco Meraki
Endpoint management / MDM
Security & compliance processes
Agile or sprint-based environments
ניסיון: 5-6 שנים