Customer Success Engineer

The Customer Success Engineer is a key member of the sales organization, aligning our observability and agentic AI technologies with the needs of our customers. We are customer-obsessed, work hard, and have a team culture that is entrepreneurial, professional, and fun. The position is a technical customer management role in which you will own the long-term relationship with our top logos.
The role is hybrid (3 days from the office); workdays are Monday-Friday.
Responsibilities:
Manage strategic customers' technical touchpoints, including onboarding, enablement, workshops, and ongoing issues.

Develop and execute strategies to increase customer value and loyalty.

Foster strong relationships with technical stakeholders, find solutions to their challenges, and assist them with implementation.

Execute POCs and identify opportunities for upselling or cross-selling additional products or services to customers, driving incremental revenue growth.

Ensure a smooth onboarding process for cus

דרישות:

3+ years of experience as a customer success engineer, technical account manager, or solution engineer.

Vast domain experience in any of the following areas: SaaS, cloud solutions, observability solutions, and data architecture.

Excellent customer-facing skills: training, coaching, discussion management, conflict resolution, and the ability to creatively explain and present complex concepts in an easy-to-understand manner.

Strong written and verbal professional communication skills in English.

Positive, self-starter attitude, with drive and passion to go the extra mile and exceed expectations.

BA/BSc degree in software engineering, computer science, or equivalent experience. המשרה מיועדת לנשים ולגברים כאחד.