Technical Account Manager

Required Technical Account Manager
About the Role
Our clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The Technical Account Manager will be working cross-functionally to assist our merchants in scaling up the technical aspects of our products.
Externally, youll be working with brand-name retailers who are looking to reduce online fraud rates, and increase their bottom line by optimizing, improving, and enhancing their current services.
Internally, you'll collaborate daily with various departments including Product, Account Management, Analytics, Data Science, and R&D to ensure all relevant aspects of the product life cycle are addressed.
The end goal of the Technical Account Manager is to own the technical aspects of integration efforts, upsells and cross-sales to accelerate our merchants growth.
What You'll Be Doing:
Act as the primary technical contact for enterprise merchants, leading integration effo

דרישות:

4 or more years of experience in a Technical Account Manager, Customer Success Engineer, Solutions Engineer, or Technical Project Manager role, working with enterprise customers.
Strong client facing experience with excellent communication and project management skills, comfortable working with both technical and business stakeholders.
Solid technical background, including experience troubleshooting production issues, reviewing logs, querying databases, and reading code.
Hands on experience with SQL and working with databases.
Experience with API integrations and confidence working with technical documentation and source code.
Ability to navigate complex, multi layered technical challenges while maintaining strong internal and external relationships.
Experience working cross functionally with R&D, Product, Sales, and Account Management teams in a global environment.
Proactive mindset and strong ownership
Excellent written and spoken English
Strong experience with Shopify is a signific