Technical Service Engineer - Tier 3

Power the Future with us!

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

The Technical Solutions team serves as the final escalation point within the Technical Support organization and acts as the primary interface with R&D, Quality, Product Management, and Engineering. Technical issues - both hardware and software—that cannot be resolved by Tier 1 and Tier 2 support teams are escalated to the Technical Solutions experts located across our global sites.

As a Technical Service Engineer - Tier 3, you will troubleshoot and resolve t

דרישות:

Requirements:

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or Computer Science.
At least 3 years of experience providing call-center technical support for electronic imaging products or high-speed automation systems, with an emphasis on multidisciplinary products.
Hands-on experience using debugging tools and lab simulations to analyze issues and identify solutions.
Basic understanding of AC/DC and DC/DC circuits, as well as Ohm’s law.
Strong logical troubleshooting abilities for both hardware and software issues, including identifying root causes and proposing effective workarounds and solutions.
Proven experience in a call-center support environment, with strong professional, client-facing communication skills.
Ability to calculate figures related to proportions, percentages, circumference, and volume, and apply basic algebra and geometry concepts.
High proficiency in Hebrew and English, both spoken and written.
Additional Skills:

Ability to demonstrate strong analytical and problem-solving skills.
Excellent written communication and verbal skills, as we