Technical Support Engineer

We are looking for an enthusiastic, collaborative, and highly motivated professional who thrives in a fast-paced environment and welcomes new technical challenges.
As a key member of our Network Operations Center, you will monitor live systems and play a critical role in identifying, troubleshooting, and escalating issues that impact international customers and partners.
Position Responsibilities:
Work 5 shifts per week, Sunday-Thursday, 3:00 PM-12:00 AM, Friday-Saturday, 8:00 AM-3:00 PM.
Provide technical support for customers and partners via inbound calls, the ticketing system, and email
Monitor SuperComs real-time IoT and electronic monitoring systems in production environments
Detect, classify, troubleshoot, and escalate hardware and software incidents according to established procedures
Serve as a first point of contact for customers, partners, and subcontractors
Troubleshoot issues through the ticketing system with a high level of proficiency in English
Conduct investigations

דרישות:

Availability to work 5 shifts per week during the following hours: Sunday-Thursday, 3:00 PM-12:00 AM, Friday-Saturday, 8:00 AM-3:00 PM.
1-2 years of hands-on experience in a technical support or NOC role
BSc degree or relevant technical background in Information Systems, Computer Science, or similar tech-related fields
Proficiency in English (spoken and written), supporting global customers and partners.
Excellent analytical and problem-solving skills with a strong sense of customer orientation
Ability to stay focused under pressure and prioritize tasks
Excellent verbal and written communication skills
Proactive, responsible, and able to identify and escalate critical issues
Comfortable interacting with international customers, partners, and internal teams
Fast learner, adaptable, and team-oriented
Experience with technical support ticketing systems (e.g., Jira Service Desk) - Advantage
Familiarity with SQL Server databases for troubleshooting and support tasks - Advantage
Knowledge o