Virtualization Technical Support Engineer

As a Virtualization Technical Support Engineer, you will be providing support to commercial customers, in diagnosing, isolating, reproducing, and fixing technical issues in a timely manner.

To be successful in this role, you must be a motivated self-starter and self-learner and possess strong customer service and technical problem-solving skills.

Responsibilities:

Support Service and Resolution: Provide L1 support to Support Commercial tier customers according to VMwares best practices.
Issue Resolution and Troubleshooting: Resolve complex challenges across VMware VCF products mainly vSphere, vSAN, vCenter and additional products as NSX-T, Operations, Operations for logs etc.
Resolve customer issues with installations, configurations, upgrades, and troubleshooting within VMware products, by isolating, verifying, and reproducing issues to deliver precise solutions and robust workarounds.
Keep up to date with virtualization solutions using documentation and lab tests and maintain req

דרישות:

Experience:1+ years of hands-on experience in various IT roles.
Experience in key VMware products' core architecture, components such as vSphere, vCenter, vSAN.
Experience in VCF, NSX-T, Aria Operations, Aria Operations for Logs  Advantage.
Hands-On Issue Resolution: Dive deep into technical troubleshooting, isolating problems, gathering log data, identifying patterns, and deploying solutions that drive fast, reliable results
Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations.
Customer-centric mindset, delivering high-quality solutions that meet or exceed customer expectations.
Prior Experience: Previous roles in customer support or consulting environments, especially in a partner support model with escalation paths, are a plus.
Soft Skills: Excellent interpersonal and communication skills, with a customer-centric mindset and the ability to explain complex technical concepts to diverse