Senior Product Designer (CX)

Description:

At monday.com, we believe that the best experiences come from a relentless passion for innovation and reimagining what's possible. Our mission is to create customer experiences that are not just functional but also delightful- experiences that users love and trust. If you're a designer who thrives on simplifying complex problems, enjoys creating intuitive interactions, and sees potential in every touchpoint, this is your stage to make an impact on our company's main OKR: driving customer lifetime value.

As a (Senior) Product Designer in the CX org, you’ll be at the forefront of shaping customer experience at monday.com.

• Play a pivotal role under the CX leadership in both strategy and execution to drive customer engagement and loyalty, creating top-notch customer experiences
• Map and optimize the end-to-end customer journey, identifying opportunities to enhance proactive support, such as predictive issue resolution, automated guidance, and personalized recommendations, to improve overall customer satisfaction
• Design intuitive and effective self-service solutions, ensuring customers can independently find answers, resolve issues, and maximize the value of monday.com without needing direct support
• Focus on building a robust self-serve experience, leveraging automation, documentation, and AI-driven tools
• Create tools that empower users and internal teams alike, transforming complex customer flows into simple, seamless, and even enjoyable interactions
• Combine user empathy with strategic thinking to ensure that every experience is smooth, efficient, and feels just right
• In a nutshell, you’ll be the architect of interactions that help users enhance their journey with monday.com and resolve their issues with ease. You will also help our CX teams provide personalized, impactful support. Your designs won’t just streamline the process, but rather make it faster, more user-friendly, and more engaging.

What You’ll Do

• Design with Vision: Lead the charge in reimagining how users interact with our product and with our support tools, creating solutions that feel intuitive and aligned with our brand values.
• Simplify: Tackle complex workflows and transform them into simple, elegant experiences that users love. Every touchpoint, from the product itself to the chatbot and help center, will reflect your commitment to reducing friction.
• Empower CX Teams: Design tools and processes that give CX teams the data and context they need to deliver high-quality, personalized service. You'll ensure they have everything they need to provide fast, effective solutions.
• User-Centered Design: You’ll obsess over the details- thinking through the user’s emotional journey from frustration to resolution. Your goal is to make every interaction feel easy and human.
• Collaborate Across Teams: Work closely with product, engineering, analytics, and CX teams to ensure your designs fit into the larger product experience, creating a consistent service flow across touchpoints.
• Iterate & Innovate: Use data and user feedback to not only fine-tune designs but also uncover new opportunities for improving and evolving the support experience.
• Deliver Craftsmanship: You’ll sweat the details - every interaction, every pixel, every transition. The small things may go unnoticed by users, but they will feel them.

• Experienced Designer: With 3+ years of experience as a UX/UI Designer, you have a strong portfolio of intuitive, user-centered design solutions for digital products (B2B or others).
• Problem Solver: You thrive on simplifying complex challenges. You love breaking down intricate workflows into intuitive, easy-to-use solutions that meet both user and business needs.
• Visionary: You see possibilities where others see obstacles, and you’re not afraid to rethink how things work to improve the experience for users and internal teams.
• Detail Obsessive: You notice the little things—the perfect interaction, the smooth transition, the way every element feels just right.
• Collaborator: You work seamlessly with cross-functional teams. You’re skilled at presenting designs, strategies, and your process in a clear, compelling way, ensuring stakeholders understand and align with your vision. You can confidently lead discussions, manage conflicts when they arise, and collaborate effectively by seeking support from others when needed.
• Up-to-Date: You’re always on top of the latest design tools and trends. You understand how the design landscape is evolving and are excited to lead the charge with modern solutions that meet the highest standards.
• User Obsessed: You’re relentless in your pursuit of understanding the user’s needs and designing experiences that make their lives easier.

Why monday.com?

Join a team that thrives on creativity, innovation, and pushing the boundaries of what's possible. Work on impactful products that reach millions of users globally, shaping how they work and thrive. Get the autonomy to make big decisions while being supported by a collaborative team that values your growth. Help elevate the CX experience and make a meaningful impact on how we deliver service across the platform.

Ready to make your mark? If you're passionate about designing experiences that empower users and teams alike, we'd love to hear from you.

CVs must include a portfolio link.