Customer Success Manager - Israel Market

Description:

We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

Our Israel team is growing and we are looking for a Customer Success Manager to join us!

As a CSM, you will be a trusted partner to a portfolio of Enterprise and Mid-Market customers in Israel. You’ll guide them in implementing and rolling out monday.com, help them achieve meaningful return on investment, and uncover new ways for them to succeed with our platform.

This is an exciting opportunity for someone who is passionate about customer engagement, problem-solving, and building strong relationships, while developing their expertise in enterprise workflows and success methodology.

• Manage and support a portfolio of Enterprise and Mid-Market customers in Israel.
• Learn customers’ business goals, challenges, and workflows, and translate them into solutions powered by monday.com.
• Drive product adoption and value realization across multiple teams and use cases.
• Lead onboarding sessions, workflow design, and training for different user levels.
• Partner with Account Managers and other teams to ensure seamless collaboration and positive business outcomes for our customers.
• Act as the voice of the customer internally, sharing feedback to influence product development.

• 2+ years of experience in Customer Success, Account Management, Consulting, or related roles in SaaS or technology.
• Strong relationship-building and communication skills.
• Comfortable running product demos, workshops, and hands-on training.
• Problem-solver with the ability to understand business processes and design workflows.
• Highly motivated to learn and grow, with a collaborative and proactive mindset.
• Fluent in Hebrew and English.

Bonus points

• Experience with enterprise SaaS platforms.
• Exposure to workflow design, project management, or operations.
• Familiarity with the Israeli business environment (a plus, but not required).