Enterprise Account Manager - Emerging Markets

Description:

monday.com is seeking a talented and driven Enterprise Manager responsible for creating long-term, trusting relationships with our customers in the Emerging Markets - specifically the Middle East and Africa regions. The Enterprise Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

• Proactively develop new opportunities in the assigned portfolio and find new ways to upsell and cross-sell
• Build and maintain strong, long-lasting client relationships
• Measured on added ARR on a quarterly basis
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Collaborate with other supporting functions in the organization (CSM, Renewal Managers, etc., ) to identify and create opportunities, maintain and improve the adoption of the account and ensure client renewal and retention
• Serve as the lead point of contact for all commercial matters related to their assigned accounts
• Assist with challenging client requests or issue escalations as needed

• At least 3+ years of experience in account management within a SaaS company - MUST
• Proven track record of meeting and/or exceeding sales targets and quotas - MUST
• Proficient in English - MUST
• High level Arabic language skills - big advantage
• Experience selling multi-product solution - advantage
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt to changes within a fast paced environment
• Customer- centric & goal oriented
• Excellent communication, organizational, and problem-solving skills and are able to adapt to a fast-paced environment