Monogoto- Junior Customer success manager

About the Company

Monogoto was founded by a team of highly experienced telecommunications, cellular and security experts. Backed by a group of well-known and highly engaged investors and strategic partners, its growing, dynamic and diverse team operates globally from Silicon Valley, USA and Tel-Aviv, Israel. Monogoto’s IoT cellular cloud network enables innovation and flexibility for services that drive a more connected world. Our rapidly expanding 5G IoT connectivity service provides seamless, accessible and cost-effective device connectivity that scales

developers’ requirements. Today Monogoto connects millions of devices in over 160 countries and 500 networks across multiple verticals such as from point of sale, manufacturing, healthcare, fleet management, micromobility, retail and so much more.

Job Description:

Receive and process customer orders for SIM cards through various channels (phone,

email, online, etc.)

Pack, and prepare SIM card orders for shipment

Activate SIM cards using the company's activation platform or software

Ensure all orders are fulfilled in a timely and efficient manner

Maintain inventory levels of SIM cards and notify management of any stock

discrepancies

Package orders securely using appropriate materials to prevent damage during shipping

Collaborate with shipping/logistics team to ensure smooth delivery of orders

Provide excellent customer service and handle any order-related inquiries or issues

Adhere to all company policies, procedures, and quality standards

Guide customers through troubleshooting steps, including configuration checks,

module diagnostics, and network testing.

Assist customers in configuring and setting up IoT devices, cellular modules, and

gateways for seamless integration with cellular networks.

Assisting with other tasks provided by other team members

Identify needs for training and schedule appropriately to conduct

Working together with other team members in order to improve customer Service procedures

Requirements:

Bachelor’s degree in a STEM field (Science, Technology, Engineering, or Mathematics) or

equivalent education/experience.

Fluent English, excellent customer-facing and communication skills (verbal and written)

Experience with Zendesk - advantage

Experience with Kibana - advantage

Creating/using API or scripts - advantage

Have experience using helpdesk software

Have experience in IoT or telecommunications industries

Have experience in creating user guides or tutorial videos

Ability to manage time efficiently and work with minimal supervision

Basic skills with picture/video editing software

Good Microsoft excel skills

Ability to work efficiently and meet deadlines

Good communication and problem-solving skills

Preferred Skills:

Basic understanding of cellular network technology and SIM card functionality

This role is crucial for ensuring customers receive their activated SIM cards promptly and

accurately.The ideal candidate should have strong technical skills, attention to detail, and a

customer-centric mindset.

Team8:
Monogoto