Technical support

global technological company in the "Sharon area" is seeking excellent Technical Support. For a position with broad implications at the organizational level. Responsibilities: Take end-to-end ownership of customers' technical issues. · Provide tier 1 and 2 tech support for customers worldwide via ticket systems, phone, and email. · Identification of root cause and issue resolution and communication · Follow our SLA procedures and prioritize correctly all incoming inquiries. · Work closely with the R&D team and other departments within the company. · Involvement in code (JavaScript & CSS) to offer quick solutions. up to one year experience in technical support or customer care fluent English - Excellent communication skills through phone, writing in English Excellent analytical and problem-solving skills Ability to learn new technologies quickly & Details oriented. Ability to work well under pressure and maintain a positive attitude. Bachelor's degree in Industrial Engineering and Management with a specialization in Information Systems / Bachelor's degree in Information Systems or a similar field