Account Manager, SMB

Logz.io is looking for a fast-paced, tech-savvy Account Manager to join our post-sales team, specifically focusing on our Small and Medium Business (SMB) segment. In this role, you'll have the exciting opportunity to partner with fast-growing companies, helping them maximize their investment in Logz.io. You'll be a master at building strong, lasting relationships and possess a genuine curiosity about technology. This is a fantastic chance to accelerate your career!

This position works Monday-Friday. We are in the office 3 days per week: Monday, Tuesday & Wednesday

Responsibilities:
Serving as the primary point of contact for a significant portfolio of SMB customers, ensuring they feel supported and valued.
Working closely with our Customer Success Engineering and Support teams to proactively address customer requirements and demonstrate the technical value of Logz.io.
Developing and maintaining strong relationships with key stakeholders, from technical users to business owners, within SMB organizations.
Staying attuned to evolving customer needs to consistently deliver tangible value through the Logz.io platform.
Focusing on strategic account growth by identifying and pursuing upsell and cross-sell opportunities that align with SMB growth trajectories.
Proactively identifying and addressing any issues that may pose a risk to customer retention and renewal.
Accurately forecasting and maintaining a quarterly revenue and renewals pipeline for your SMB accounts.
Taking initiative, advocating strongly for the customer, and owning the entire sales cycle to ensure a smooth and successful partnership.
Requirements:
3+ years of experience in SaaS sales, account management, or customer success management, with a proven track record of success working with SMB clients.
Proven track record of overachievement in closing deals and managing renewals through efficient phone, email, and web-meeting interactions, typical in the SMB segment.A fast-paced approach to managing multiple accounts and priorities, thriving in a dynamic environment.
Proficiency in CRMs and a process-driven approach to managing customer relationships and sales cycles.
Tech-savvy and eager to learn and articulate the value of complex technical solutions to a diverse audience.
A solid understanding of DevOps, cloud technologies, and log analytics is a big plus.