Description:

We are looking for a creative, agile and impact-oriented individual to join our Solutions team! This is a rare opportunity to be on the front line of the Generative AI revolution, as it transitions from research to massive adoption.

As a Solution Architect you will discover and implement solutions to client needs using our developer platform, AI21 Studio. This is a hands-on role requiring a strong technical background and excellent interpersonal skills. You will use your technical skills to become an expert on Large Language Models (LLMs) and develop best practices for applying them to real-world problems. Most of your time will be spent working on strategic accounts, collaborating closely with the client’s technical and product functions as a trusted advisor. You will be in a unique position to drive business outcomes and impact AI21’s product development roadmap with insights and ideas you bring back from the field.

• Gain an in-depth understanding of client goals and constraints and translate them into technical specifications.
• Design effective solutions that meet the customer needs utilizing AI21’s rich toolkit of models and APIs.
• Lead the technical development of POCs, working hands-on and orchestrating R&D efforts in other teams as needed.
• Collaborate with the CSM and Sales Executive to drive successful sales processes, working together on accounts as an organic team.
• Serve as the technical point of contact throughout the customer lifecycle, from onboarding (pilot and deployment) to production, providing technical expertise to support and expand existing clients use cases adoption.
• Collect data, feedback and insights from your experience with clients to drive continuous improvement of our language models. 
• Identify challenges and opportunities and communicate them to product functions to guide roadmap decisions.

• B.Sc. in computer science, software engineering or equivalent
• Self learner, and proven record of ability to remove technical road-blocks
• 3+ years experience developing software for production systems and/or internal infrastructure/tools
• 1+ years customer-facing experience.
• Prior experience working with cloud computing platforms (e.g. AWS, GCP, Docker, Kubernetes)
• Skilled at writing production-grade Python code
• Strong team player with excellent communication skills in verbal and written English. 
• Experience working with Generative AI and Large Language Models in particular.