IT Helpdesk

Description:

WSC Sports, the pioneer in AI-powered sports content technology, empowers their clients world-wide to connect with their fans through AI-tailored sports content experiences. WSC Sports’ platform automates the creation, management and distribution of content, enabling sports rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.

Why WSC Sports:

You’ll work in an awesome environment alongside some of the most innovative people around, using cutting-edge technologies and tools (video editing, AI, data, etc.), and have the opportunity to directly influence the products and tools used by our clients who include sports giants such as the NBA, Bundesliga, FIBA, ESPN and more. And that’s just the beginning of what WSC Sports has to offer!

We are looking for an experienced IT Support specialist with high service awareness who will support 650+ users and will respond to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT-related tasks.

What you’ll do:

• Respond to requests for technical assistance (in person, via phone, email and ticket system).
• Diagnose and resolve technical hardware and software issues.
• Install and troubleshoot end user equipment, software and hardware .
• Provide guidance, assistance, coordination and follow-up on client questions and problems.
• Follow IT procedures, logging all IT interactions and administering helpdesk software.
• Identify and prioritize tasks and situations requiring attention.
• Setup and maintenance of IT multimedia systems.     

What you’ll need:

• At least a year of experience as a Help Desk/IT Support Specialist.
• High service awareness, ability to work independently and strong communication and collaboration skills.
• Experience handling admin tasks on Windows OS and MacOS.
• Well-experienced in supporting end-user desktop applications such as internet browsers, printing, Office apps, etc, and handling admin tools on both Windows and Mac OS
• Good understanding of an IT backend environment, on a cloud-based services, Azure Active directory (Entra), Google Workspace,Office-365, and GPO, SSO and provisioning concepts
• Familiarity with hardware components (desktops, laptops and network HW).
• Fluent Hebrew & English