Team8 Cyber Startup-Renewals Account Manager

Description:

A fast-growing Cyber security company is looking for a highly driven and customer-focused Account Manager to join our Sales team. In this role, you will be responsible for managing relationships with existing customers, driving renewals, and identifying opportunities for expansion and upsell. You will serve as the primary point of contact for key accounts, ensuring they maximize the value of our solutions.

Responsibilities 

• Own and manage relationships with existing customers, ensuring high satisfaction and engagement.
• Drive contract renewals and proactively manage the subscription lifecycle to maximize retention.
• Identify upsell and expansion opportunities, collaborating with internal teams to drive additional value for customers.
• Partner with Customer Success and Technical teams to ensure smooth onboarding, adoption, and continued success.
• Maintain a deep understanding of the company offerings to effectively communicate value propositions and align solutions to customer needs.

• 3+ years of experience in Account Management, Customer Success, or Sales, preferably in Cybersecurity.
• Proven ability to drive renewals and expansion revenue within existing accounts.
• Strong relationship management skills with the ability to engage and influence key stakeholders.
• Excellent communication, negotiation, and problem-solving abilities.
• Ability to thrive in a fast-paced startup environment, managing multiple accounts simultaneously.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer engagement platforms is a plus.