Helpdesk Administrator

Description:

Medison offers hope to patients suffering from rare and severe diseases, by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets.

As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead, and work relentlessly to bring therapy to patients in need, no matter where they live.

Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve.

 We are a dynamic, fast-paced company, operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us!

We are hiring a Help Desk Administrator.

The Help Desk Administrator will be responsible for addressing a wide range of technical IT issues globally, with high-level permissions to the organization’s platforms, including Office 365, and other related systems.

• Leading tech solution to end users in all aspects (Windows 10/11, operating systems, antivirus, VPN, printers, security systems, etc)
• Provide day-to-day support and response to service incidents
• Diagnose and resolve IT technical issues involving internet connectivity
• Provide support for the entire organization (Locally and remotely)
• A high level of satisfaction with IT help requests from users
• Technical skills with the SharePoint platform

Required education and experience 

• 1-2 years of business/ military experience as a PC-Technician/Help-Desk (OneDrive, SharePoint, Teams)
• Deep knowledge of Win10/11 system
• Proficiency in English is required

Required qualification

• Multi-tasking capabilities
• Excellent communication skills
• Technical Orientation, ability to learn quickly and independently