Customer Success Manager

Description:

Fiverr is looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting Fiverr’s sellers to leverage the platform to gain business growth and success.

The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.

*This position is a temporary replacement for Maternity leave.

• Onboard high-value customers with a full demo
• Build and maintain strong, long-lasting customer relationships
• Increase retention and growth of Fiverr’s most valuable customers 
• Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
• Identify business opportunities with customers and generate outstanding customer business experience to improve retention
• Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
• Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
• Provide strategic advice to our customers to increase their loyalty to Fiverr.

• 2-3 years account management or customer success experience in high-tech required.
• Fluent English is a must, German or Italian is a plus.
• Excellent verbal and written communication skills.
• Experience delivering customer-focused solutions and conducting onboarding webinars.
• Strong analytical skills to translate data into insights and create structure in ambiguous situations.
• Passion for technology and Gig Economy.
• Preferred experience with Salesforce and G Suite, particularly Sheets and Slides.

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.