Program Manager, Internal AI Solutions

Description:

Fiverr is looking for an Program Manager, Internal AI Solutions to join the Production Operations team and work closely with our AI department. This role bridges the gap between technology and operations, ensuring Fiverr adopts the most effective AI-driven tools and automation to enhance efficiency, streamline internal work processes and drive operational excellence.

• You will identify, evaluate, and implement AI-driven tools (internal and third-party) to optimize workflows and automate processes.
• You'll collaborate with customer care, business, product, and engineering teams to ensure seamless integration and efficiency.
• As part of your job you will interview internal teams, map processes, analyze workflows to identify bottlenecks which need to be resolved.
• You have a strong analytical mindset, excellent project management skills, and a passion for AI-driven innovation in business operations.

• 2+ years of experience in operations, project management, automation and process optimization
• Strong analytical and problem-solving skills
• Experience in project management
• Ability to balance between strategy and execution- business mindset that can see the big picture together with detailed tracking and execution (tasks, risks and timelines)
• Experience collaborating with cross-functional teams, including product and engineering
• Familiarity with third-party AI tools integration into workflows
• Knowledge of AI automation trends and a proactive approach to improving processes
• Great communication skills to convey AI solutions to both technical and non-technical teams
• Working with Monday-Must

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.