IT Technical Support

Description:

Are you a Rockstar possessing a wide range of IT and professional skills matched with a true passion for what technology can do to improve people’s safety and security?

In this role, The IT Technical Support post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the employee's desktops, G Suite environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

The IT Technical Support will be responsible for many technical areas with a focus on the following:

• macOS-based laptops and computers
• Google Workspaces and apps
• Okta
• Zoom conference and Zoom rooms
• Jamf 
• Meraki Wireless system
• employees onboarding and offboarding
• Python, Bash - Advantage

• Work as part of the Israel office IT team.
• Own, manage, and resolve multiple incidents.
• Work with 3rd party service providers to address outages and service disruptions.
• Respond to business-critical emergencies both during and after business hours.
• Support, install, and improve existing systems and services.
• Perform regular compliance audits of systems.

• At least 3 years of experience in an IT Technical support position supporting 500+ users in multiple office locations.
• At least 3 years of hands-on experience in a MAC OS environment, including troubleshooting, installation, and maintenance.
• Service-oriented, Frontal, Verbal, and in Writing.
• Excellent organizational skills.
• Excellent IT skills with an understanding of the technical fundamentals of networking.
• Information security experience.
• Excellent analytical and problem-solving skills.
• Excellent ability to install, administer, and troubleshoot computer hardware, software (Mac) and networks.
• Good communication skills - written and verbal.
• An ability to work to tight deadlines and within constraints.
• Very good English, Verbal and in Writing.
• Relevant certifications - advantage.

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.