NOC Analyst

Description:

As a NOC Analyst within our Managed Services team, you’ll play a critical role in maintaining the health and security of customer environments. You will act as the first line of defense, responding swiftly to issues and incidents. gathering key context, and ensuring resolutions through defined processes and escalations .requiring a proactive mindset and strong technical foundations. Working in an interesting and challenging security-focused environment with meaningful impact.

Interested in making a real impact? If this sounds like your next challenge, we’d love to have you on board, Join our team!

Key Responsibilities

• Serve as the first responder on relevant communication channels, adhering to defined SLA timelines.
• Gather key information for efficient incident resolution (Account ID, priority expectations, ETA, etc.).
• Execute playbook-based incident handling and response for operational and security events.
• Proactively identify incidents through monitoring tools and logs, minimizing impact through early action.
• Escalate incidents to technical experts across cloud, cybersecurity, monitoring, or other relevant domains.
• Take full ownership of the incident lifecycle, ensuring timely updates, resolution, and closure

Requirements

• Proficiency in Linux and Windows operating systems – Must
• Excellent English communication skills, both written and spoken – Must
• Scripting knowledge (e.g., Bash, PowerShell, Python) – Advantage
• Familiarity with cloud platforms (GCP) – Advantage
• experience working with AI tools - Advantage
• Understanding of networking concepts (IP, DNS, DHCP, VPN) – Advantage