NOC Operator (38059)

NOC Operator | Haifa | Shift-Based Position

Mertens - MalamTeam is hiring a NOC Operator for a government organization in Haifa

The role involves monitoring, operating, and troubleshooting IT systems, providing advanced technical support, and managing system incidents in a dynamic environment with multiple stakeholders

Key Responsibilities:

Monitoring and operating IT systems and resolving technical issues

Providing advanced technical support and troubleshooting complex incidents

Managing system incidents and critical operational events

Collaborating with technical teams and customers

Working in a dynamic environment with multiple stakeholders

Handling high-pressure situations and working in shifts

Requirements:

At least 2 years of experience in a NOC or ITOC environment, including shift management, critical incident management, and system troubleshooting

At least 2 years of experience providing Tier 2 or higher support for software and applications

Experience working in large organizations with over 500 IT users or medium-sized organizations with 250–500 users

In-depth knowledge of various IT environments, including operating systems, Microsoft Office applications, mobile systems, VDI environments, and Active Directory

Ability to troubleshoot complex technical issues

At least 2 years of experience in customer service and telephone-based technical support centers within IT environments