Account Manager - Base44

Company Description

Job Description

We’re building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you’ll be instrumental in managing enterprise customers, nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.  

This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You’ll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.  

Responsibilities: 

• Own and nurture relationships with enterprise customers, serving as their primary point of contact and trusted advisor  
• Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform  
• Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells  
• Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention  
• Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams  
• Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience  
• Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives  
• Maintain CRM best practices by documenting account activities, insights, and growth plans  
• Set the foundation to build and develop the account management team for the company

• 6 + years of account management or customer success experience in a B2B technology company, preferably a startup  
• Experience managing enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors  
• Proven track record of driving account growth, renewals, and customer satisfaction  
• Exceptional communication, presentation, and relationship-building skills  
• Strong problem-solving abilities and a passion for helping clients achieve their goals  
• Organized, proactive, and comfortable operating in a high-growth, fast-changing environment 
• Bonus: Experience with AI platforms, developer-focused solutions, or technical customer onboarding

We’re Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform allows anyone to create custom software applications using natural language-no traditional coding required. We operate like a startup within Wix: fast-moving, collaborative, and focused on solving complex problems with simple, elegant solutions.