IT Application Support Team Leader

IT Application Support Team Leader

You can Expect:

Manage the day-to-day activities for the application support team.
Provide leadership and guidance to the team and be responsible for the application team knowledge and ongoing training.
Manage and monitor the service process including Incident management, Request Management, Knowledge management.
Ensure that services are being built and delivered appropriately.
Setup and Manage collaborative process with IT Application teams, providing insights and get feedback to the team.

Experience Required:

BA in Information Systems degree or other relevant degree – an advantage. 
Experience in supporting large organization business application and processes.
Broad knowledge on vast business application and information systems including SAP, Salesforces, Priority  and others. 
Experience in handling Incidents and requests on a Ticket Management Systems such as ServiceNow.
Service oriented with excellent communication skills
Can-do and proactive approach.

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