IT Support Specialist

Location: Tel Aviv District, Israel

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $25 billion by 2027.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!

We're looking for an experienced IT Support Specialist to provide IT technical assistance and support for our office employees. As part of the IT support team, you will be responsible for providing first-line support to Cato’s employees, managing and troubleshooting hardware and software issues, managing user accounts and access, and handling our employees' onboarding and offboarding.

This role is based in Prague, Czech Republic, and follows a hybrid work model: three days per week in the office and two days working from home.

Responsibilities:

Work as part of the support team to provide the first response and technical support for our employees' IT needs while keeping up a high level of service.
Troubleshoot hardware and software problems with Mac and Windows.
Resolve and troubleshoot IT tickets and access related to Cloud applications, systems and infrastructure – Microsoft 365, Slack, Zoom etc.
Handle the IT requirements for onboarding and offboarding of employees.
Maintain inventory of hardware and software assets.
Identify and escalate issues to the System team as required.
Assist with IT projects as needed.

Requirements:

Minimum of 3 years of experience in IT support or related field.
Experience with Azure AD and Microsoft 365 cloud environments.
Experience in troubleshooting issues with Mac and Windows laptops and mobile devices.
Knowledge of network infrastructure, including Firewalls, Wi-Fi,and VPNs.
Experience working with AWS and Azure IAM. - Advantage.
Knowledge of working with Jira and Confluence – Advantage.
Polycom and Neat troubleshooting skills – Advantage.

Personal Skills:

Service-oriented approach.
Strong problem-solving and analytical skills.
Ability to work in an organized fashion.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Fluent in English – must.