ServiceNow Developer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description/Preferred Qualifications

Role Overview

We are looking for a proactive and experienced ServiceNow Developer to join our ServiceNow team.

In this role, you will be responsible for developing and maintaining ServiceNow applications and workflows that support a wide range of internal services, including IT operations, facilities, and HR.

You will play a key role in enhancing our automation capabilities and ensuring seamless service delivery across the organization.

Key Responsibilities

Develop and customize ServiceNow applications, modules, and workflows (e.g., Incident, Change, Problem, Service Catalog, CMDB).

Build and maintain business rules, client scripts, UI policies, and integrations using REST/SOAP APIs.

Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.

Support platform upgrades and perform testing in QA environments.

Integrate ServiceNow with third-party tools (e.g., Nuvolo, Systrack, Bomgar).

Contribute to roadmap planning and implementation of new features like Virtual Agent and Next UI Experience.

Ensure compliance with security, performance, and data governance standards.

Minimum Qualifications

3+ years of hands-on experience as a ServiceNow Developer.

Strong knowledge of ServiceNow ITSM modules and scripting (JavaScript).

Experience with ServiceNow integrations and API development.

Familiarity with Agile/Scrum development practices.

Ability to troubleshoot and resolve complex technical issues.

Advantage

Experience with Nuvolo, HRSD, or Security Incident Response modules.

Knowledge of Performance Analytics and CMDB best practices.

Experience with ServiceNow upgrade cycles and UAT processes.

Strong communication and documentation skills.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.