Technical Customer Success Manager

About Dataloop

Dataloop AI is on a mission to build an all-in-one platform for AI/GenAI lifecycle management. Specializing in unstructured data, Dataloop’s platform enables advanced data management and querying of files, annotation tools for almost any type of data, MLOps tools, and data pipelines to orchestrate it all for development and production needs.

With its one-of-a-kind ML applications marketplace, companies of every size can easily deploy AI/GenAI solutions to production.

About the role:

We are seeking a Technical Customer Success Manager.

As the ideal candidate, you will manage enterprise customers, grasp requirements, handle multiple stakeholders, and serve as a trusted technical and business advisor. You will work closely with different personas involved in the AI development lifecycle, including AI leadership, data-scientists, software developers and data engineers. You will need to identify and work with champions, understanding their needs and guide them how to meet their business objectives using the Dataloop platform.

The CSM team is crucial in linking business needs with Dataloop’s AI platform. You will collaborate with Account Executives, Product, sales engineering and RnD teams to ensure post-sale success, managing enterprise customers to guarantee satisfaction and value.

Responsibilities:

Collaborate closely with our sales team and clients to ensure successful technical and business engagements, precise identification of requirements, and fulfillment of success criteria.
Own the overall relationship with assigned clients, managing onboarding, implementation, and training, driving increased adoption, and ensuring renewals, expansion, and high levels of customer satisfaction.
Provided technical guidance throughout post-sale processes, addressed complex support inquiries, and fostered strong, collaborative relationships as a trusted advisor.
Work in synergy with Product and Engineering teams to promptly resolve customer issues, leveraging feedback for product enhancement.
Demonstrate a deep understanding of AI and GenAI development lifecycle domains, becoming an expert in utilizing our technology to help customers achieve their business goals.
Proactively identify risks and opportunities, develop and execute mitigation and achievement plans for successful outcomes.

Requirements:

Minimum 4 years of customer-facing experience with technical B2B SaaS products, ideally serving developers.
Proficiency in working with developer tools and SDK/APIs
Exceptional problem-solving and analytical skills.
Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
Demonstrated track record in managing and nurturing relationships with enterprise clients
Strong project management skills.
A ‘can do’ attitude with positive approach and charisma
Passion for learning new technologies and becoming an expert in your domain.
Experience with programming languages such as Python and JS , Java is a plus.
A Bachelor or Master degree in Computer Science, Software Engineering, or a related field is a Must.