Technical Support Member (Tier-2)

Nayax is looking for a strong Technical Support Member to join the Tier-2 international support team, to be a key technical point of contact for Nayax’s customers.

If you are analytical and like solving problems, but are also a great communicator, this role is for you.

This role is a great opportunity to be exposed to and work with Product Managers, Customer Success Managers, Solutions Engineers and Development teams, as well as customers, in solving critical technical issues.

Successful candidates must have the ability to quickly assess and resolve complex problems across a broad range of Nayax offerings (e.g. web, mobile, desktop), 3rd party technologies, and complex enterprise-level integrations.

The Technical Support Member (Tier-2) will be part of the global support team, and will report to the Customer Support Tier 2 Team Leader.

IN THIS POSITION YOU WILL:

Manage technical support tickets from start to finish, including helping the development team understand the issue and making sure the customer is satisfied with the solution.
Become a focal point for technical issues for our clients and make sound decisions quickly.
Understanding and documenting the customer's requirements, managing expectations, and providing excellent customer service.
Escalating customer feature requests and development cases.
Engage with a variety of teams and interests (Dev, QA, Customer success, Product etc.)
Maintain and constantly improve an internal knowledge base and workflows.
Guide and assist customers through technical processes.

Requirements:

WE ARE LOOKING FOR SOMEONE WITH:

Fluent in English - excellent writing and speaking are a must. Hebrew at a good level.
1-2 years of technical support or a related customer-facing role, with a year of experience in a technical role in a global company.
Providing an effective service in a timely manner within the company’s SLA.
People person that enjoys customer interaction and getting customers excited about Nayax solutions.
Team player with great communication skills and loves working with people of all kinds.
Strong technical skills with the ability to learn new technologies quickly & independently.
Availability for a full-time position.

ADVANTAGES:

B.S. in Engineering/Computer Science, or equivalent experience in a technical field
Any other language is an advantage
Experience in payments or the financial industry
Knowledge of Customer Relationship Management (CRM)
Basic database and SQL experience
Training and knowledge-base management experience

Who we are:

Nayax is a leading global end-to-end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations, and enhancing consumer engagement.

Nayax Israel is located in the prestigious Herzliya Hills, just a short drive north of Tel Aviv or a very short walk from the train station.

Our open space offices accommodate our 400+ employees and when we’re not hard at work, you can find us enjoying an afternoon coffee on the balcony. We’re the largest Nayax site, housing over 20 different departments.

For a glimpse of what it's like to work at Nayax, check out our Instagram account! https://bit.ly/3G3QDc4.

Check out Nayax's page under "Best Cool Israeli Companies 2022" by Secret Tel-Aviv: https://bit.ly/3LqzElA.

Nayax is constantly growing and we are always on the lookout for enthusiastic, innovative and eager individuals to join us in our growth!