Service Representative

Join a dynamic team in a diverse role that includes working with customers, field technicians, and internal stakeholders. Location: Dimona, Rotem Industrial ParkWorking Hours: 08:00-17:00, with one Friday per month (paid as overtime) Responsibilities Customer Service Providing telephone support to customers Preparing and sending price quotations Supplying replacement equipment to customers Managing field technicians' tasks and ensuring operational continuity Technician Support & Operations Opening service calls for technicians Coordinating, scheduling, and dispatching tasks according to priorities Monitoring response and resolution times in accordance with Service Level Agreements (SLAs) Collecting and managing approvals and work documentation Handling returned equipment (RMA) and providing replacement equipment Managing technician and laboratory equipment inventory Tracking inventory in technicians' vehicles Coordinating shipments and supporting ongoing operations Creating purchase orders and tracking deliveries Customer Orders Entering and managing customer orders in the system Monitoring deliveries and ensuring commitment timelines are met Updating customers regarding order status Requirements Good proficiency in Microsoft Office applications Strong self-learning ability High customer service orientation Strong organizational and task prioritization skills Ability to work under pressure and manage multiple tasks simultaneously Attention to detail, accuracy, and a structured approach Team player with the ability to work effectively across multiple interfaces Significant Advantage Previous experience in an operations, customer service, or call center role Experience working with business systems and operational platforms #LI-ND3 WHO IS INVENCO by GVR Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams. WHO IS VONTIER Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies. Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry. With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.comAt Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.Together, let’s power the way the world moves!