Lead Customer Service Management Specialist

Job Description Summary
The Aero Customer Service Leader demonstrates accountability for functional, business, and broad company objectives within Power Services, focused on customers with Aeroderivative equipment in the Israeli market. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, own the customer relationship, and contribute to the overall business strategy.

Job Description

Essential Responsibilities

Act as the single and first point of contact for assigned customers in Israel with Aero derivative equipment
Responsible for customer portfolio P&L and growth
Owns contract leadership
Establish and maintain contact to provide on-going technical and business support to assigned customers
Responsible for outage scope planning and execution, including closeout oversight, event parts and repairs planning
Responsible for project management, maintenance activities, planned and unplanned outages
Act as the interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs
Responsible for establishing work scope, pricing, and driving emergent work for major repair projects
Oversee transactional (TX), Extra Work and other proposals for the assigned portfolio
Negotiate applicable concessions as they arise, balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE
Responsible for driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost

Qualifications/Requirements

Bachelor’s degree in an Engineering or Business field
At least 5 years of experience in managing Service Contracts and in a customer facing role in Power Generation businesses
At least 5 years of project management experience
Technical knowledge of Aeroderivative or power generation equipment
Multi-Year Agreement structure, T&C’s and associated financial model knowledge
Knowledge & experience within the Power industry
Familiarity with Contractual Service Agreements
Experience in planning and project managing outages – an advantage
Previous experience managing a team – an advantage
Willingness and ability to travel
Fluent in English and Hebrew

Desired Characteristics

Strong leadership, financial and commercial skills
Team leader in a dynamic, energetic and proactive environment
Experience working with customer leadership teams
Demonstrated communication & organizational skills
Strong interpersonal skills

Additional Information

The job is open to men and women equally

Relocation Assistance Provided: No