Lead Customer Service Management Specialist

Job Description SummaryThe Aero Customer Service Leader demonstrates accountability for functional, business, and broad company objectives within Power Services, focused on customers with Aeroderivative equipment in the Israeli market. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, own the customer relationship, and contribute to the overall business strategy.Job DescriptionEssential ResponsibilitiesAct as the single and first point of contact for assigned customers in Israel with Aero derivative equipmentResponsible for customer portfolio P&L and growthOwns contract leadershipEstablish and maintain contact to provide on-going technical and business support to assigned customersResponsible for outage scope planning and execution, including closeout oversight, event parts and repairs planningResponsible for project management, maintenance activities, planned and unplanned outagesAct as the interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairsResponsible for establishing work scope, pricing, and driving emergent work for major repair projectsOversee transactional (TX), Extra Work and other proposals for the assigned portfolioNegotiate applicable concessions as they arise, balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GEResponsible for driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and CostQualifications/RequirementsBachelor’s degree in an Engineering or Business fieldAt least 5 years of experience in managing Service Contracts and in a customer facing role in Power Generation businessesAt least 5 years of project management experienceTechnical knowledge of Aeroderivative or power generation equipmentMulti-Year Agreement structure, T&C’s and associated financial model knowledgeKnowledge & experience within the Power industryFamiliarity with Contractual Service AgreementsExperience in planning and project managing outages – an advantagePrevious experience managing a team – an advantageWillingness and ability to travelFluent in English and HebrewDesired CharacteristicsStrong leadership, financial and commercial skillsTeam leader in a dynamic, energetic and proactive environmentExperience working with customer leadership teamsDemonstrated communication & organizational skillsStrong interpersonal skillsAdditional InformationThe job is open to men and women equallyRelocation Assistance Provided: No