Customer Success Manager

Who We AreWalnut is a fast growing startup in the sales automation space, backed by top-notch investors.We help some of the best GTM teams in the world perform better by easily creating failure-free, interactive, and personalized demo experiences for B2B buyers at every stage of the customer lifecycle.We are a young company that values culture, grit, transparency, and excellence. We put our founding members at the very heart of our company and are looking for proactive self-starters who are excited about building within a new, rapidly growing and still to be defined category.We are looking for an experienced Customer Success Manager to join our growing team and play a critical role in improving net retention. The Customer Success Manager will manage a portfolio of accounts with a high-touch approach, supported by our scaled and tech-touch motions. The ideal candidate will have a proven track record of successfully leveraging customer success and turning that into advocacy and expanding use cases within clients. This person should have a strong business acumen, an appetite to understand client goals, and the ability to demonstrate the ROI of our product. Success in this role will be measured by gross retention and expansion revenue.Responsibilities:Manage a portfolio of accounts to ensure customer success and value realizationMaintain strong gross retention results and execute on uncovering and converting expansion revenueDevelop and implement customer success plans to drive adoption, advocacy, and growthBuild strong relationships with customers to understand their goals and challengesPartner with cross-functional teams to ensure customer satisfaction and successAnalyze customer data to identify trends and opportunities for improvementProvide regular reporting and insights on customer success to key stakeholdersContinuously seek opportunities to improve processes and drive efficiencyRequirements:Bachelor's degree or equivalent in a related field5+ years of experience in customer success, account management, or sales for a SaaS organizationWillingness to work US hoursStrong data analysis and problem-solving skillsExcellent communication and interpersonal skillsAbility to prioritize and manage a high volume of customer interactionsProven track record of building strong relationships with global customers and driving advocacyStrong business acumen and understanding of customer ROIAbility to work cross-functionally with multiple teamsFamiliarity with front-end web technologies a plusAt Walnut, we are committed to empowering our employees to drive change and make a meaningful impact. If you are passionate about customer success and have a desire to work with a talented team, we would love to hear from you!In the News:The 5 Next Billion-Dollar Start-Ups of 20234 Tech CEOs Building Iconic BrandsLinkedIn Top Startups 2022: The 15 Israeli Companies on the RiseYou better believe it! We raised $35 million in our Round B!Tech Crunch: Walnut Growing 700% in 4 months!World Financial Review: Walnut Raises #35 millionTed Talk: How Walnut is Reshaping the Greater B2B Sales Experience