Tier 1 Team Leader

As Elementor’s Tier 1 Team Leader, you’ll oversee the daily operations of one of Elementor’s Tier 1 technical support teams. Our work environment is agile, as Elementor’s products and apps are continuously being developed and require ongoing support.

You’ll lead a team of tech support agents, ensuring they meet our KPIs to provide optimal customer support. You’ll collaborate with our global team to continuously enhance Elementor users’ customer experience.

Requirements:

2+ years of experience as a technical support team leader
Able to apply a data-driven approach to resolve complex issues
Skilled at guiding others through technical processes in layman’s terms
A team player who cultivates trust and upholds transparency
Able to multitask and thrive in a high-pressure environment
Highly proficient in English and Hebrew
Familiarity with WordPress and other CMS platforms - an advantage
Familiarity with HTML, CSS, and PHP - an advantage
Experience with Elementor tools - an advantage

Work Environment:

What do we do?

Elementor is the leading website building platform for WordPress professionals.

Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their future one pixel at a time. We provide our users with everything they need to succeed.

A new website is created every 10 seconds using Elementor!

Since we launched in Israel in 2016, we have expanded to more than 180 countries, with more than 16M websites powered by Elementor. About 10% of all websites around the world are built using Elementor!

How do we do it?

At Elementor, we’re building the future of web creation.

We believe in empowering our employees and our users, enabling people to grow.

Creativity, professionalism, curiosity, motivation, and friendship are the driving force behind our journey, and we take great pride in the people of Elementor who lead the company’s constant scaling.

Our shiny podcast “Elementalks” will give you a glimpse behind the scenes of the various teams at Elementor!

Who are the people working here? What is the best way to integrate into a specific team? Click here for all the episodes and find out.

https://elemn.to/_Elementalks

Responsibilities:

Oversee the day-to-day operations of your team
Provide direct supervision of technical support staff, including recruitment and evaluations
Mentor your team members and provide oversight, coaching, and training to meet KPIs
Collaborate with other team members and departments to generate greater knowledge and enhance customer experience