Customer Support Specialist

Job location: Ridgefield Park, New Jersey

About the Role
The Customer Support Specialist will be responsible for addressing customers support issues. This will include responding to clients’ technical issues, troubleshooting and solving support requests.

Responsibilities
Perform troubleshooting, analyze system logs and debug system to identify and solve complex support issues.
Manage a full implementation process, training and support to our customers in the clinical laboratory field.
Develop and manage end-to-end project plans and ensure on-time delivery.
Respond to clients within service level agreement timeframes, prioritize problems and improve request queue to satisfy end-users requirements.
Job requirements
Bachelor’s degree in computer science or related field
Minimum of 3 years’ experience in customer service, technical troubleshooting and problem solving.
Clinical knowledge and clinical laboratory familiarity – an advantage
Knowledge and experience of MS Windows, DB (MySQL, SQL), Jira is required.
Excellent analytical and problem-solving skills with a strong sense of customer commitment.
Energetic, highly motivated, with ability to learn independently.