Customer Care Associate

A universe of opportunities. Open to you.

Payoneer's mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you'll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.

We're looking for a passionate, dedicated, patient, multitask, tech savvy, positive, emphatic and professional customer care associate to join our beautiful family and help us to provide service to our millions of customers around the globe!

What you'll be spending time of:

Effectively handle customer inquiries in different channels including: phone, emails, chats and more
Provide delightful service to our customers. Take ownership of customer queries and find creative solutions
Ability to multitask between few systems such as Payoneer CRM and more.
Maintain high level of knowledge of Payoneer products, services and procedures
Commitment to meet department requirements like Service Level Agreements, performance metrics etc
Communicate effectively with other departments to maintain customer satisfaction
Educate our Customers about Payoneer product. Simplify and recommend services to meet customer's needs.
Availability to work: Training course starting on August 18, 2024

8-hour shift/5 times a week, Sun – Fri
Between 2 - 4 evening shifts per week (according to the language/service)
Paid training period once you join

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

For this role you are also:

Service-oriented, passionate about providing delightful service to our customers
Positive communication and attitude
Multi-tasker, fast typing skills
Self & Quick learner
Flexibility and availability to embrace change
Excellent computer skills
Strong teammate
Detail oriented

Have you done this kind of stuff?

Native level of Portuguese*, Russian* and/or English – Must
Excellent command on written and spoken English* - Must
Previous customer service experience – advantage
Experience in working in a goal-oriented environment

Who we are:

Payoneer (NASDAQ: PAYO) is the world's go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world's leading brands, Payoneer offers a universe of opportunities, open to you.