Customer Care Associate

A universe of opportunities. Open to you.Payoneer's mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!Life at Payoneer is a global community, where you'll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.We're looking for a passionate, dedicated, patient, multitask, tech savvy, positive, emphatic and professional customer care associate to join our beautiful family and help us to provide service to our millions of customers around the globe!What you'll be spending time of:Effectively handle customer inquiries in different channels including: phone, emails, chats and moreProvide delightful service to our customers. Take ownership of customer queries and find creative solutionsAbility to multitask between few systems such as Payoneer CRM and more.Maintain high level of knowledge of Payoneer products, services and proceduresCommitment to meet department requirements like Service Level Agreements, performance metrics etcCommunicate effectively with other departments to maintain customer satisfactionEducate our Customers about Payoneer product. Simplify and recommend services to meet customer's needs.Availability to work: Training course starting on August 18, 2024 8-hour shift/5 times a week, Sun – Fri Between 2 - 4 evening shifts per week (according to the language/service) Paid training period once you joinIs this you?The Payoneers are:Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically ProficientFor this role you are also:Service-oriented, passionate about providing delightful service to our customersPositive communication and attitudeMulti-tasker, fast typing skillsSelf & Quick learnerFlexibility and availability to embrace changeExcellent computer skillsStrong teammateDetail orientedHave you done this kind of stuff?Native level of Portuguese*, Russian* and/or English – MustExcellent command on written and spoken English* - MustPrevious customer service experience – advantageExperience in working in a goal-oriented environmentWho we are:Payoneer (NASDAQ: PAYO) is the world's go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world's leading brands, Payoneer offers a universe of opportunities, open to you.