Service Advisor

Tesla participates in the E-Verify ProgramWhat to ExpectAt Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.What You’ll DoProvide the highest level of customer service throughout ownership experience across physical and digital platformsConfidently communicate with customers as a Tesla ambassador through digital channels, phone and face-to-face to provide scheduling/status updates, product education, Tesla App education and answer any questions using customer friendly languagePrepare customer appointments both digitally and physically in the Service Centre, ready for the customer to seamlessly drop-off their car through a touchless serviceEngage walk-in customers promptly, personally and with the goal of understanding their needsDevelop a good understanding of Tesla’s products and service operations including HV battery, range, 12V systems, charging, Drivers Assistance System (DAS), firmware, chassis and troubleshootingAdopt new digital tools with ease and adapt quickly to new process changesPull vehicle logs and submit for remote diagnosis and repair, accurately recording repair orders, interactions and data into our systems, finalizing invoicing and paymentPartner closely with the workshop to guarantee we service our customers’ cars efficiently and seamlesslyAdvise and educate your customer on Tesla warranty policiesTake on minor escalations, resolve and defuse difficult conversations across all communication channelsContribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targetsPrepare alternative transport for customers where appropriate, arranging loaner vehicles in advance of a scheduled service appointmentPartner and collaborate with Tesla Support, Parts, Sales and Delivery to ensure the customer experience is consistentEnsure all health and safety regulations and procedures are adhered to, for both employees and customersTake on additional responsibilities as required by the businessWhat You’ll BringRelevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environmentThrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detailExcellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customersAbility to excel in a team-based environment and achieve common goalsExcellent problem-solving skills, and strong ability to take initiative and be proactivePossess an understanding of automotive techniques related to repair and servicing of vehiclesDigitally savvy – ability to adopt and adapt quickly to new technology and systemsGood knowledge of MS OfficeAble to communicate, read, and write effectively in the English and HebrewMust have and continue to maintain a valid driving license and safe driving recordTesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.