CS Knowledge and Ops expert

About The Position

Aidoc is recruiting a CS Knowledge and Ops expert in Tel Aviv. Join our team!

About Aidoc

Aidoc helps health systems deliver smarter and faster care when it matters most. Our mission is to transform patient outcomes through ‘always on’ clinical AI, eliminating preventable care gaps that lead to loss of lives and disabilities. Through our proprietary aiOS™ platform, Aidoc seamlessly integrates real-time intelligence into provider workflows, helping physicians make faster clinical decisions for over 45 million patients a year. With the most FDA-cleared AI solutions in its category and deployments across 150+ health systems globally, Aidoc elevates the physician and patient experience.

Backed by General Catalyst, Square Peg, NVentures (NVIDIA’s venture arm), and four major U.S. health systems, Aidoc has raised $370 million to date, including a recent $150 million round to accelerate development of CARE™, our clinical-grade foundation model.

About this role

We’re looking for a highly collaborative, analytical, and creative problem-solver to join our Customer Success Operations team.

In this role, you’ll help scale the impact of our global Customer Success organization by improving systems, processes, and insights that drive operational excellence and real-world healthcare impact.

Responsibilities
Maintain and continuously improve Customer Success processes and documentation to ensure operational excellence.
Manage and update internal systems, dashboards, and data accuracy across CS platforms (e.g., Gainsight, Salesforce).
Collaborate with cross-functional partners (Sales, Product, and Finance) to streamline workflows and align around the customer journey.
Support business reviews, analytics, and reporting to provide visibility into team performance and customer outcomes.
Contribute to internal enablement by ensuring tools, content, and processes are up to date and easily accessible.

Requirements
4 years of experience in Knowledgebase Management.
Strong analytical thinking, problem-solving, and organizational skills with attention to detail.
Experience in knowledge and/or learning management systems such as Confluence, Glean, Highspot, Seismic, Letter AI
Excellent written and verbal communication skills in English.
Team player with a proactive mindset who thrives in a fast-paced, collaborative environment.
Bachelor’s degree (BSc or equivalent) – advantage.
Experience with CRM or CS platforms (e.g., Salesforce, Gainsight) and Microsoft Office - an advantage.
Experience in Customer Success Operations, Sales Administration, or Business Operations - an advantage.
Working at Aidoc

Our Perks:

Be part of something big - using cutting-edge technologies to transform the Healthcare industry (while saving patients’ lives)
We work in a hybrid model, with our new offices located at 34 HaMasger Street in Tel Aviv and parking for employees.
Amazing and healthy breakfasts and lunches prepared daily by our personal chef!
Stocked up kitchen & meal card
Wellness: Aidoc employees-only gym, plus Pilates, Yoga, and functional workouts classes.
Amazing culture - collaborative, transparent & fun!
Attractive compensation package & benefits