Account Manager

Mend is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our international customer experience team!

Responsibilities

Ownership of subscription renewal process with existing customers.
Meet and exceed renewal ratio targets.
Identify upsell opportunities and maximize the customers' lifetime value.
Developing strong relationships with customers, and connecting with key business executives and stakeholders.
Work closely with Customer support, Engineering, Product & Customer Success teams to ensure customer success.
Responding to customers’ requests for information about proposals and quotes.
Develop business and technical proficiency with Mend platform.
Monitor customer satisfaction across service lines.

Requirements:

Requirements

Proven work experience as an Account Manager, Key Account Manager, or Sales Account Manager.
Experience in managing commercial activities (contracts, quotes, negotiations, proposals, payments and so forth).
Proven experience from B2B SaaS companies.
Experience delivering client-focused solutions to customer needs.
Excellent communication and presentation skills.
Bachelors’ degree in a related field.
Extremely well organized and a strategic thinker.