Robotics Engineer

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Sales Manager

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience

The work model for the role is: {onsite/hybrid/remote} {insert Linkedin #}

This role is contributing to the {insert product group/business area/division/function} in {insert region}. Main stakeholders are {insert main stakeholder groups if available}.

You will be mainly accountable for:
Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers.
Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes.
Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products.
Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams.

Our team dynamics (Optional)
You will join a {insert adjectives – e.g. dynamic, talented, high performing} team, where you will be able to thrive.

Qualifications for the role (Mandatory)
You are immersed in / engaged in / absorbed in / highly skilled in/ you enjoy working with {relevant tools and methodologies} and the {insert relevant industry/sector} market
Ability to demonstrate your experience in / Have established skills / advanced skills / You have {insert number of years} years of experience in {insert relevant field}
(OPTIONAL: working as {insert relevant role} with {insert relevant products or technologies})
Possess an enhanced knowledge of / You are qualified in / Highly adept in {insert specialized software/platforms}
You are passionate about / you are captivated by / you are innovative around {insert relevant soft skills} and {insert relevant soft skills}
Degree in / Have a demonstrated track record in / Extensive knowledge of / Proven experience of {insert specific degree, qualification} in {insert subject}
You are at ease communicating in {insert required language skill(s)}
You hold current {insert required licenses} valid in {insert job location} and {insert country-specific VISA/work permit} {where required}

What's in it for you? (Optional)

Benefits (Optional)

We also offer our employees the following benefits:
Benefit 1
Benefit 2
Benefit 3
Benefit 4
Benefit 5

Local Specific Benefits (Open Field below – Optional)
Locally, you can count on {Add local perks and benefits in text format}

More about us (Mandatory)

{Insert specific business area/division/service function or corporate function paragraph from common source material}

{Insert country/location -specific boilerplate (1-2 sentences only)} {optional}
{Insert country-specific legal statement e.g.: EEO/data privacy} {where required}
{Insert PES (Pre-employment screening) sentence} {when required}
{Insert local TP or hiring manager contacts if necessary}

Guidelines:

Please be aware:
All fields in yellow should be populated with relevant information (based on Job description and the Kick-off form). All other text can also be modified if necessary, within the given guidelines.
Text in bold is fixed and should not be edited or removed
Reporting Manager section is mandatory both internally and externally, to be posted via eRec functionality
“Your role and responsibilities” should be plain text followed by maximum 4 additional bullet points
The “Qualifications for the role” section should include no less than five and no more than seven bullet points. These bullet points should be listed in order of importance for the success in the role
Indicate the required language knowledge in the “Qualifications for the role” section whenever it is mandatory and/or applicable
Information about “Licenses and visa/work permit” is optional, use this sentence wherever it is required
In the “More about us” section you can add further legal statements/PES indications or Talent Partner contacts, for example
Read more about the guidelines in the Guidelines doc available in the SharePoint

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