Technical Account Manager

Responsibilities:

5+ years experience as TAM/ CSM/ Project Manager

Overall responsibility for customer satisfaction and experience.

Manage acceptance and revenue of designated accounts/projects

Building strong relationships with the customer

Prioritization of all activities with the customer

Responsible for all post sales activities.

Delivery of customer projects on budget, time and quality.

Work closely with the sales and technical teams to ensure the best business results and identify new business opportunities.

Develop detailed work plans, schedules, project estimates, resource plans and status reports

Take projects from original concept through final implementation and work with multiple partners affected by the project.

Be the point of escalation when there is an aggrieved customer needing leadership attention

Closely communicate with the Support team to ensure meeting customer requirements,

Build and maintain relationships with other teams to ensure close collaboration and alignment of Customer Experience goals and appropriate resourcing

Requirements:

Over 5 years’ experience as Project management in software technology company

A strong technical foundation in the Telecom Industry

A track record of successfully managing difficult and complex projects, with the ability to convey any difficulties that may develop quickly and effectively.

Ability to work within a multidisciplinary & multicultural team

Excellent analytical, and creative problem-solving skills with ability to alternate between helicopter view and high attention to detail & accuracy

Ability to manage multiple priorities

Demonstrated ability to build trust and lasting relationships with key stakeholders

Diplomatic skills to influence others at all levels of the business and manage relationships with internal groups

Strong organizational skills, flexibility, and a natural ability to lead and influence.

Strong skills in creating and maintaining project and program plans

Proven track record for planning, executing, monitoring and closing projects

Excellent written/oral communication skills for reports and presentations

English Advanced, other languages an advantage

Willing to go thru Security clearance – Must